Ordering & Shipping Process

1. Shopping & Membership

By signing up on İleritrafik.com, you can shop using a credit card or bank transfer. As a member, you can:

• Track your orders
• Review your past purchases
• Add favourite products to your cart and complete your purchase later

Once you place an order, you will receive notifications via e-mail and SMS about:

• Order confirmation
• Shipment details
• Delivery status

Ensuring that your contact information is correct is essential for smooth order processing.

2. How to Place an Order?

• Click "Add to Cart" on the product page and proceed to checkout.
• Enter your billing & delivery information.
• Choose your payment method:
  • Credit Card: Payments are processed via PayTR and will appear as "PayTR - İleritrafik" on your statement.
  • Bank Transfer/EFT: You can transfer the amount to the provided bank accounts.
• After completing the payment, you will receive an order confirmation email with your order number for tracking.

3. Order Processing & Approval

• Our team will review your order.
• If necessary, our customer representatives will provide additional technical details.
• You can track your order status at https://www.ileritrafik.com/Hesabim.aspx#/Siparislerim
• In-stock items are shipped immediately without delay.

Shipping & Delivery

1. Shipment Process

• Your order will be shipped via the courier service of your choice.
• Once shipped, the status will change from "Approved" to "Shipped".
• To track your order, visit https://www.ileritrafik.com/Hesabim.aspx#/Siparislerim and click "Where is my package?" which will redirect you to the courier tracking page.

2. Shipping Timeline

• Orders are shipped within the estimated delivery time stated on the product page.
• Orders placed after 16:00 will be processed the following business day.
• Shipments are not processed on public holidays.

3. Cash on Delivery (COD) Orders

• If your order is "Cash on Delivery", transportation and delivery fees will depend on:
  • Order contents
  • Delivery type
  • Destination city
• You must pay the shipping fee directly to the courier upon delivery.
• İleri Trafik Market works with leading shipping companies to offer the lowest possible delivery costs.

If Your Order Hasn't Arrived

For any issues, contact Customer Service via:

📧 Email: [email protected]

📞 Phone: +90 312 234 30 00

Our experts will assess the situation and provide a solution soon.

Important Delivery Notes

📌 Upon Delivery, Please Check:

1. Packaging Condition
   • Orders are securely packaged and shipped via trusted courier services.
   • If your package is opened, torn, or physically damaged, do not accept it.
   • Inform the courier and request a damage report. Keep a copy of this document for reference.
2. Missing Items
   • If any items are missing from your order, contact us at +90 312 234 30 00.

For any questions or concerns, you can reach us via:

📞 Phone: +90 312 234 30 00

📧 Email: [email protected]

📩 Contact Form on our website.